Privacy Policy

This Privacy Policy outlines how KHELANI Collection (referred to as "we," "us," or "our") collects, utilizes, and reveals your personal information when you engage with our services, make purchases through khelani.co.uk (the "Site"), or communicate with us. For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of our Services, whether you're a customer, website visitor, or another individual whose information we've gathered as per this Privacy Policy.

Please review this Privacy Policy thoroughly. By accessing or using any of our Services, you consent to the collection, usage, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, kindly refrain from utilizing or accessing any of our Services.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory purposes. Any revisions to this Privacy Policy will be posted on the Site, with the "Last updated" date being updated accordingly, and any other necessary steps will be taken in accordance with applicable law.

How We Collect and Use Your Personal Information

To deliver our services effectively, we gather and have gathered personal information about you from diverse sources over the previous 12 months. The type of information we collect and utilise depends on your interactions with us.

Beyond the specified uses outlined below, we may utilise the information gathered about you for communication purposes, service provision, adherence to legal obligations, enforcement of applicable terms of service, and safeguarding the Services, our rights, and the rights of our users or others.

Please note that the specifics of the information we collect and how we use it can vary depending on your interactions with our services.

What type of personal information

The personal information we gather about you is contingent upon your interactions with our Site and utilisation of our Services. When we mention "personal information," we are referring to data that can identify, relate to, describe, or be associated with you. The subsequent sections delineate the categories and particular types of personal information we collect.

Here is a reworded version of the information you provided:

"Information directly submitted to us through our Services may encompass:

  • Essential contact details, such as your name, address, phone number, and email.
  • Details pertaining to orders, including billing and shipping addresses, payment confirmations, and email address.
  • Account particulars, comprising your username, password, and security questions.
  • Shopping details, such as items viewed, added to cart, or saved to a wish list.
  • Customer support data, which encompasses information voluntarily provided in communications with us, such as messages sent through the Services."

    The data we gather through cookies

    We automatically collect certain information about your interactions with the Services, referred to as "Usage Data." This may include details about how you access and utilize our Site and your account. To facilitate this, we employ cookies, pixels, and similar technologies ("Cookies"). Usage Data may encompass information such as device details, browser specifics, network connection information, IP address, and other relevant data concerning your engagement with the Services.

    The information we acquire from third parties

    Lastly, we may acquire information about you from third parties, including vendors and service providers who gather information on our behalf. This may involve:

    • Support companies for our Site and Services, such as Shopify.
    • Payment processors who gather payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, as per our contractual obligations to you.
    • When you engage with our Site, open or interact with emails we send you, or interact with our Services or advertisements, we or our third-party partners may automatically gather certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

      Any information received from third parties will be handled in accordance with this Privacy Policy. We are not accountable for the accuracy of the information provided to us by third parties, nor are we responsible for any policies or practices of third parties. For further details, refer to the section below titled "Third-Party Websites and Links."

      How we use your personal information

      • Providing Products and Services: Your personal information is utilized to offer you our Services, fulfill contractual obligations, process payments, handle orders, send account-related notifications, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to submit reviews.
      • Marketing and Advertising: We employ your personal information for marketing and promotional activities, including sending marketing communications via email, text, or mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertisements on our Site and other platforms based on your personal information.
      • Security and Fraud Prevention: Your personal information is employed to identify, investigate, or address potential fraudulent, illegal, or malicious activities. It's essential to keep your account credentials secure, and we advise against sharing them with others. If you suspect unauthorized access to your account, please contact us promptly.
      • Communication: We use your personal information to offer customer support and enhance our Services, aiming to be responsive to your needs, provide effective assistance, and nurture our business relationship with you.

      Cookies

      As is common practice for many websites, we utilize Cookies on our Site. These Cookies serve several purposes:
      • Enhancing Site Functionality - Cookies are used to power and improve our Site and Services, enabling us to remember your actions and preferences for a more personalized experience.
      • Analytics and User Interaction: We utilize Cookies to run analytics, allowing us to gain insights into user interaction with the Services. This helps us administer, enhance, and optimize the Services.
      • Third-Party Cookies: We may also allow third parties and service providers to use Cookies on our Site. This assists in tailoring the services, products, and advertising on our Site and other websites to better suit your needs and preferences.
      While most browsers automatically accept Cookies, you have the option to adjust your browser settings to remove or reject Cookies. However, it's important to note that doing so may have a negative impact on your user experience. Certain features and functionalities of the Services may not work correctly or may become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. For specific details about the Cookies we use, particularly those related to powering our store with Shopify, please refer to Shopify's cookie policy

      Disclose Personal Information

      In certain situations, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
      • With Vendors or Service Providers: Sharing personal information with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
      • With Business and Marketing Partners: Collaborating with business and marketing partners, including Shopify, to provide services and personalised advertising. Our partners will handle your information in accordance with their own privacy policies.
      • At Your Direction or Consent: Disclosing certain information to third parties when directed, requested, or consented to by you. This could include shipping products or utilising social media widgets or login integrations with your consent.
      • Within Our Corporate Group: Sharing information with our affiliates or within our corporate group to support the successful operation of our business.
      • In Connection with Business Transactions: Disclosing information in connection with business transactions such as mergers or bankruptcy proceedings, to comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
              In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information": [Include specific categories of personal information disclosed].
        Category Categories of Recipients
      • we have disclosed the following categories of personal information, including identifiers such as basic contact details and certain order and account information, for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information". • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
      • Commercial information such as order information, shopping information and customer support information • Business and marketing partners
      • Internet or other similar network activity, such as Usage Data   • Affiliates
       
      We do not utilize or disclose sensitive personal information for the purpose of inferring characteristics about you. Over the past 12 months, we have "sold" and "shared" (as defined in applicable law) personal information for engaging in advertising and marketing activities, as follows: [Specify the nature of the activities and the categories of personal information involved].

      User Generated Content (UGC)

      If you choose to post product reviews or other user-generated content on our Services, please note that this content will be publicly accessible to anyone who visits the platform. We do not control who can access the information you make available, and we cannot guarantee that parties with access will respect your privacy or maintain its security. We are not liable for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of such information by third parties. Regarding Third Party Websites and Links: Our Site may contain links to websites or online platforms operated by third parties. If you navigate to sites not affiliated with us, it's advisable to review their privacy and security policies, as well as their terms and conditions. We do not ensure the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Any information you share on public or semi-public venues, including third-party social networking platforms, may be visible to other users of our Services or users of those third-party platforms, without limitations on its use by us or third parties. Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on our Services.

      Children’s Data

      The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the details provided below to request its deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge of sharing or selling personal information of individuals under 16 years of age, as defined by applicable law.

      Security and Retention of Your Information

      Please note that while we implement security measures, no security system is entirely foolproof. We cannot guarantee "perfect security," and any information you transmit to us may not be secure during transit. We advise against using insecure channels to communicate sensitive or confidential information to us. The duration for which we retain your personal information varies depending on factors such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

      Your Rights and Choices

      Depending on your jurisdiction, you may have certain rights concerning your personal information. However, please note that these rights are not absolute and may only apply in specific circumstances. Additionally, we may decline your request as permitted by law. Your Rights Include:
      • Right to Access / Know: You may request access to the personal information we hold about you, including details of how we use and share it.
      • Right to Delete: You can request that we delete the personal information we have about you.
      • Right to Correct: You may ask us to correct any inaccurate personal information we hold about you.
      • Right of Portability: You can request a copy of your personal information and ask us to transfer it to a third party, subject to certain exceptions.
      • Right to Opt out of Sale or Sharing or Targeted Advertising: You have the right to opt out of the "sale" or "sharing" of your personal information or targeted advertising as defined by applicable privacy laws. You can also enable the Global Privacy Control opt-out preference signal.
      • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may direct us to limit the use and/or disclosure of sensitive personal information.
      • Restriction of Processing: You can ask us to stop or restrict our processing of your personal information.
      • Withdrawal of Consent: If we rely on your consent to process your personal information, you may withdraw it at any time.
      • Appeal: You have the right to appeal if we decline your request.
      • Managing Communication Preferences: You can opt out of promotional emails at any time by using the unsubscribe option in our emails. Please note that you may still receive non-promotional emails related to your account or orders.

        Exercising Your Rights:

        You can exercise these rights on our Site or by contacting us using the provided contact details. We will not discriminate against you for exercising your rights. However, we may need to verify your identity before responding to your request. You can designate an authorized agent to make requests on your behalf, but we will require proof of your authorization and may need you to verify your identity directly. We will respond to your requests promptly and in accordance with applicable law.

        Shopify's Ad Services:

        We use Shopify's ad services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To restrict merchants using these ad services from using your personal information, visit Shopify's privacy page.